Returns & Exchanges

At TOTWOO, we want you to be completely satisfied with your smart jewelry purchase. If your item isn't the perfect fit, we offer a hassle-free return and exchange process within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Place the jewelry in its original luxury packaging, ensuring all charging cables, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Refund or Exchange

Once our quality control team inspects the returned item, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing